Refund Policy

InsPay Digital Pvt Ltd - Refund Policy

Thank you for choosing InsPay Digital Pvt Ltd for your recharge, verification, banking, and BBPS services. We strive to provide you with the best user experience and ensure your satisfaction. However, we understand that situations may arise where a refund is necessary. This Refund Policy outlines our guidelines on the eligibility and process for requesting a refund.

1. Refund Eligibility:

1.1 Recharge Services:

• Refunds for recharge services will be considered in cases where a technical error results in a failed transaction, and the recharge is not successful.
• Refund requests must be made within 7 days of the failed transaction.

1.2 Verification Service:

• Refunds for verification services will be evaluated on a case-by-case basis.
• Instances where the verification process fails due to system errors or other technical issues may be eligible for a refund.

1.3 Banking Services:

• Refunds for banking services will be considered if there is an error in the processing of a transaction.
• Users must report any discrepancies or issues within 15 days of the transaction date to be eligible for a refund.

1.4 BBPS Service:

• Refunds for BBPS services will be assessed based on the nature of the transaction and the reasons for the refund request.
• Users must submit refund requests within 10 days of the transaction date.

2. How to Request a Refund:

2.1 Contact Customer Support:

• To initiate a refund, users must contact our customer support team through the designated channels provided on our website or mobile application.
• Provide relevant details, including the transaction ID, date, and a brief explanation of the issue.

2.2 Documentation:

• Depending on the nature of the refund request, users may be required to provide supporting documentation, such as screenshots or any other evidence of the issue.

3. Refund Processing:

3.1 Evaluation:

• Once a refund request is received, our team will thoroughly evaluate the details provided and assess eligibility based on our refund policy.

3.2 Approval or Denial:

• Users will be notified of the approval or denial of their refund request within a reasonable timeframe.
• If approved, the refund will be processed using the same payment method used for the original transaction.

3.3 Refund Timeframe:

• The time required to process refunds may vary based on the payment method and financial institution involved.
• Users can expect to receive refunds within 7-14 business days from the approval date.

4. Exceptions:

4.1 Unauthorized Transactions:

• In the case of unauthorized transactions, users are advised to report the issue to their respective banks or financial institutions immediately.
• InsPay Digital Pvt Ltd will cooperate in investigations but may not be responsible for refunds in such cases.

5. Changes to the Refund Policy:

InsPay Digital Pvt Ltd reserves the right to amend or update this refund policy at any time. Users will be notified of any changes through our official communication channels.

By using our services, you agree to adhere to the terms outlined in this refund policy. If you have any questions or concerns, please contact our customer support team for assistance.